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Service Account Manager

Ref #: 1187
Location: Harrogate Harrogate North Yorkshire HG1 1EQ
Salary: £23,000 £
Type: Permanent
Service Account Manager HQ Personnel

An opportunity has arisen to join one of our clients in the Harrogate area as a Service Account Manager on a full-time permanent basis.

Main Job Responsibilities:

  • Manage service customer relationships to maintain an effective level of customer service
  • Administration including certificate send outs, uploading on and maintaining website
  • Ensure contracts are up to date
  • Generate and follow up leads
  • Liaise with suppliers, customers and manage the process
  • Diary management – arrange for engineers to attend sites and detail information such as address, contact, number and details of visits
  • Assist the warehouse to ensure all parts required to be despatched for engineers’ jobs are completed
  • Process all documentation efficiently and maintain records in accordance with service and ISO procedures

Person Specification:

  • Competent in administration
  • Experience in customer service
  • Excellent communication skills
  • Persuading, influencing and negotiation skills
  • Use of Sage 200 would be advantageous

This role is working Monday – Friday 8:30am – 5:30pm. The benefits of working for this company include 20 days holiday plus 8 bank holidays and a salary of up to £23,000.

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