Apply Now

Upload Your CV

Customer Service/Planning Assistant (1206)

Ref #: 1206
Location: York Harrogate North Yorkshire HG1 1EQ
Salary: £18,000 £
Type: Permanent
Customer Service/Planning Assistant (1206) HQ Personnel

An opportunity has arisen to join of our clients in the York area as a Customer Service/Planning Assistant on a full-time, permanent basis. You will be the main point of contact and required to update and advise customers proactively on the status of their orders, while maintaining internal visual management systems in order to effectively communicate customer needs to the wider business.

Main Job Responsibilities:

  • Champion the voice of the customer
  • Identify and assess customer needs to ensure they are fully satisfied
  • Ensure customer enquiries are investigated and resolved quickly
  • Provide both routine and proactive customer updates
  • Maintain thorough and accurate records on the CRM system
  • Host and support customer conference calls
  • Update and maintain customer and production planning boards
  • Attend daily production meetings to discuss the flow of orders through the supply chain

Person Specification:

  • Strong written and verbal communication skills
  • Proficient user of Microsoft packages
  • Ability to work under pressure and manage your own workload
  • Team player

This role is working 8:30am-4:30pm Monday – Friday and our client is offering a salary of £18,000. You will receive 23 days holiday plus bank holidays (increasing with service) and a pension scheme. Our client is offering part-time working from home options after the initial 2-3 month training programme.

Hire Talent
Looking to recruit the best staff? Want advice on salaries or job specifications? Or need some temporary help?
Find Work
Is it time in your career for a new challenge?
Do you want to just find out what is ‘out there’?
Latest News
COVID-19 Update
As the impact of the COVID-19 continues to gather momentum, I wanted to advise you on how we are adapting our services here at HQ Personnel.   Since the news hit the headlines, we have been monitoring the government guidelines daily. 
New Team Member
HQ Personnel would like to wish a warm welcome to the newest member of our team Olivia Smith. Olivia has joined us as a full-time Recruitment Consultant operating in the Harrogate and Wetherby areas. Olivia has a wealth of sales experience and spent
Ready to Work With Us?
Simply fill out the form below to send us a message, and one of our team will be in touch with you ASAP to discuss your enquiry in more detail.