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Customer Care Manager

Ref #: 1201
Location: Wetherby Harrogate North Yorkshire HG1 1EQ
Salary: £33,000 £
Type: Permanent
Customer Care Manager HQ Personnel

Our blue-chip client in the Wetherby area are currently recruiting for a Customer Care Manager to join their growing team. The Customer Care Manager will lead the team to drive customer satisfaction and reduce costs in line with KPIs and company strategy.

Main Job Responsibilities:

  • Implement and drive a customer centric and business friendly administration process
  • Manage, develop and coach team members to ensure that a customer service culture is generated
  • Embed a clear process to enable the effective delivery of customer service
  • Be a point of escalation for customer complaints
  • Face to face customer meetings to establish relationships
  • Communicate with other key members of the business to drive processes and cost improvements
  • Investigate claims
  • Analyse data and improve processes through root cause analysis
  • Ensure internal KPIs are adhered to
  • Ensure internal systems are accurate and up to date
  • Weekly and monthly objective reports
  • Dispute resolution

Person Specification:

  • Business acumen and commercial awareness
  • Team management experience is essential
  • Demonstrable results in a customer service background
  • High level of autonomy
  • Embraces and drives change
  • Strong communicator
  • Analytical

This role is working full time Monday – Friday. The benefits of working for this company include 33 days holiday (including bank holidays), company pension, free onsite parking and 75% staff discount. Our client is looking to offer a salary of £33,000 for this position.

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COVID-19 Update
As the impact of the COVID-19 continues to gather momentum, I wanted to advise you on how we are adapting our services here at HQ Personnel.   Since the news hit the headlines, we have been monitoring the government guidelines daily. 
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New Team Member
HQ Personnel would like to wish a warm welcome to the newest member of our team Olivia Smith. Olivia has joined us as a full-time Recruitment Consultant operating in the Harrogate and Wetherby areas. Olivia has a wealth of sales experience and spent
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