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Customer Advisor Full-time and Part-time

Ref #: 1177
Location: Wetherby Harrogate North Yorkshire HG1 1EQ
Salary: £18,720 £
Type: Permanent
Customer Advisor Full-time and Part-time HQ Personnel

We are currently recruiting for our client on the outskirts of Wetherby (5 minutes’ drive from Acomb) for both full-time and part-time Customer Advisors. Full time staff will be required to work 40 hours per week on a rota of shifts between the hours of 10am and 8pm, one of these days is to be on a weekend. The part-time position has flexible hours including evenings between the hours of 3pm and 8pm (this is flexible and can be negotiated).

You will be responsible for providing an exceptional standard of customer service to a broad range of customers, using your excellent product knowledge to assist customers right through to checkout and supporting customers by cross-selling where appropriate.

As well as supporting customers ordering items over the phone, as a multi-skilled agent you will be answering inbound calls on behalf of charities. As a natural in customer service, you will build rapport with customers and have the desire to see queries through to resolution. With a high degree of accuracy and attention to detail, the successful candidate will have the ability to accurately record notes to ensure customer needs are kept up to date. There is some data entry involved using a variety of systems, so you will need excellent computer skills and the ability to pick things up quickly.

In return you will receive a competitive salary, free on-site parking, access to the on-site gym, progression opportunities and 28 days holiday (including bank holidays). If you live in the Wetherby area you will need your own transport as there are no bus links. However, if you live in the York area then there is a bus service available.

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COVID-19 Update
As the impact of the COVID-19 continues to gather momentum, I wanted to advise you on how we are adapting our services here at HQ Personnel.   Since the news hit the headlines, we have been monitoring the government guidelines daily. 
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HQ Personnel would like to wish a warm welcome to the newest member of our team Olivia Smith. Olivia has joined us as a full-time Recruitment Consultant operating in the Harrogate and Wetherby areas. Olivia has a wealth of sales experience and spent
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