2224 Customer Care Administrator

  • Reference:2224
  • Sector:Customer Service
  • Job Type:Full Time
  • Contract Type:Contract
  • Town/City:Knaresborough
  • Salary:£17,000 - £20,00
  • Posted:13/02/2018

A vastly growing business that was founded over 10 years ago. They are going from strength to strength and are now seeking a Customer Care Administrator to join their team on a nine-month maternity cover.


They are looking for someone to provide a high level of customer care to their clients.


Responsibilities include:

-Ensure orders are entered into the company’s order management system and managed through this process. 

-Specialise orders from UK/US Customers – to build good working relationships to develop an understanding of their requirements. 

-Support customers during the order phase to qualify queries.

-Work with the customers to maximise opportunities and reduce costs through the value chain. 

-Organise and continually improve the process to meet customer demand. 

-Receive feedback from customers (lead times, delivery, issues) and present this in a constructive manner back to the client using it to drive for improvement. 

-Support the team and their customers in implementing strategic plans and objectives for the function that will enable the overall business plan to be achieved.



-Minimum of 3 years experience in a challenging customer contact role.

-Able to demonstrate implementations of process improvement.

-Account Management experience preferred.




-Comfortable and knowledgeable about technology

-Excellent attention to detail and accuracy

-Good telephone manner

-Able to design, develop and implement change

-Able to understand and conceptualise processes

-Able to listen to customer feedback, distil and present results to the business

-Able to use Microsoft Word, Excel and Outlook



-Working knowledge of Microsoft NAV (Navision)

-Project leadership skills



They will be offering a salary of £17,000-£20,000 dependent on experience.

Working Monday – Friday 9am – 5:30pm

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