028 - Renewals Specialist

Our client, a forward thinking business based in Harrogate, are looking to recruit a Renewals Specialist on a full time permanent basis to start as soon as possible.

The role will involve the end to end management of the proactive renewals sales cycle; including configuration & quotation production, achievement of sales revenue targets and sales administration;  producing accurate timely reactive quotes and engaging with the customer to close the deal; and providing administrative support of the sales cycle.

Duties will include but are not restricted to:

* Architecting customer solutions, utilising in-house or vendor support as needed

* Generating quotations for customer accounts and our account & business managers

* Validating all quotes to meet the customers requested requirement and quality checking to ensure accuracy

* Reporting factual and accurate information on quotation processing issues to managers as required

* Ensuring all quotes are uploaded onto the CRM system with all the relevant information added

* Assisting with customer technical queries and problems, liaising with Vendor systems and technical help desks to fulfil customer configuration requirements.

* Attending vendor and in-house training courses to ensure skill levels are maintained

* Qualifying the opportunity for which the quote is required to aid prioritisation.

* Achievement of revenue targets and KPI objectives

* Pipeline management; qualification of status and validity, updating of the CRM to reflect

* Forecasting; prepare weekly sales Internal forecast (revenue PO received and invoiced) and lead weekly Vendor sales forecast conference call

* Contract status management; updating the reseller and CRM of contracts and quotes in production

* Programme knowledge; understanding and utilising the range of product and service differentiators that are offered to help grow and develop sales volume

* Making full use of customer intelligence to maximize sales potential

* Liaising with our account & business managers to ensure opportunity visibility and the profitable management of all opportunities

* Working with our Vendor teams to understand their value proposition and to exercise the ability to communicate this to new and prospective customers

* Checking quotes and contracts against customer purchase orders

* Chasing down and closing out deals

* Timely dispute resolution, including escalation as appropriate

The ideal candidate will have the following skills, attributes and experience:

* Individual drive with strong team player skills

* Confident and highly motivated, with a pro-active approach to their workload

* Able to work on own initiative, delivering high quality at pace and under pressure

* Intelligent, inquisitive and keen to learn new skills

* Ability to quickly build rapport with customers, vendors and staff at all levels

* A proven track record of working as in a fast moving commercial sales administration / internal sales role, preferably within the IT market

* Proven ability to positively qualify requirements, influence and persuade decision-makers

* Capable of meeting and exceed targets/objectives within specific timescales

* Ability to prepare for each call, formulating clear objectives in advance

* Good level of interpersonal skills especially questioning and listening skills

* A flexible approach to change and personal growth will be required

The company offers excellent benefits including a basic salary of £18k per annum with the opportunity to earn up to an extra £4k in commission per annum. 21 days of holiday per annum is offered, rising to a max of 25 with length of service.

The company’s standard hours of work are 9.00am – 5.30 pm with one hour for lunch, however flexibility is expected during peak periods.

Email your CV to Louise NOW if you feel you have the skills and experience to fulfill this exciting role.